A six-week asynchronous course on Reference Interview

This 6-week course will cover the basics of backward design

A four-week asynchronous course on marketing the 21st century library

 

In this 90-minute session, you’ll gain proficiency in reference interviews.

In this three-part series, reference expert Francisca Goldsmith will provide a practical overview to give you the essential knowledge you need in order to become an effective reference service provider.

In this 90-minute session, you’ll learn guidelines for conducting yourself on the reference desk.

In this 90-minute session, you’ll learn the basics of evaluating a resource’s purpose and authority.

A four-week asynchronous course on Understanding Emotional Intelligence

A 60 minute webinar titled "Patron Response Framework: Responding with Kindness, Empathy, and Love in Difficult Situations"

A 3-week asynchronous course.

Who Manages, Who Leads Part One: Developing your Career Plan" is a four-week interactive program that prepares new manages to excel in their positions, and it prepares new managers interst in furthering their organizational influence by growing into leadership roles.

This 60 minute webinar will explore and help attendees adapt the Question Formulation Technique

A 60 minute webinar exploring how the Toronto Public Library is fostering digital literacy in emerging technologies

 Description: This program will present new research on the understanding and use of the Core Competencies for Cataloging and Metadata Professional Librarians, which will be published this fall in the journal Library Resources and Technical Ser

A 60-minute webinar will cover the process of guiding what began as an ad-hoc interest group into a large-scale, multi-faceted team.

Learn how we define reference, the different types of reference services, and what goes into an effective reference interaction.

Recording of the 90 minute webinar on empathic design and learning to apply empathy, compassion and purpose in every aspect of your library

This 90-minute recording will learn the typical phases of the strategic planning process.

This recording webcast will help library employees feel fully prepared and confidents when communicating and interacting with people with disabilities.

Learn to mobilize staff and leverage tools to develop technology skills in the reference department and beyond.