Reference Interview 101

A Lesson from Germany: Serving Refugee and Immigrant Populations

This eCourse will provide you with the concrete skills you need to achieve proficiency in reference services.

In this 90-minute session, you’ll gain proficiency in reference interviews.

In this three-part series, reference expert Francisca Goldsmith will provide a practical overview to give you the essential knowledge you need in order to become an effective reference service provider.

In this 90-minute session, you’ll learn guidelines for conducting yourself on the reference desk.

In this 90-minute session, you’ll learn the basics of evaluating a resource’s purpose and authority.

RUSA Virtual Forum is a virtual event showcasing the work of our sections and interest groups.

A 90 minute webinar on empathic design and learning to apply empathy, compassion and purpose in every aspect of your library

This 90-minute recording will learn the typical phases of the strategic planning process.

This recording webcast will help library employees feel fully prepared and confidents when communicating and interacting with people with disabilities.

Learn to mobilize staff and leverage tools to develop technology skills in the reference department and beyond.