Positive Interactions-Making the Library a Welcoming and Empowering Place for People with Disabilities

Positive Interactions: Making the Library a Welcoming and Empowering Place for People with Disabilities, a recorded webcast, is a tutorial and overview of information to help library employees feel fully prepared and confident when communicating and interacting with people with disabilities. The total length is 50 minutes, 53 seconds.


  • A solid understanding of the broad and diverse types of disabilities, and how they impact the way people use the library and its resources
  • Strategies for interacting and building relationships with library users with disabilities that maximizes their empowerment and engagement
  • Tips for effective library outreach to people with disabilities and partnerships with related organizations
  • Customer service tips you can apply to all types of library users
  • Discussion exercises to prompt reflection, brainstorming, and help employees to apply the ideas to their own setting
  • Informational handouts and a quiz to test your knowledge following viewing of the webcast


The webcast and update was developed and narrated by Brenda Hough, with the input and assistance of ASGCLA members and volunteers. Brenda has been a librarian for more than 15 years. She has delivered training and education for the Northeast Kansas Library System, the Bill and Melinda Gates Foundation, WebJunction, the Public Library Association, Emporia State University, UIUC's Certified Public Library Administration program, and more