ALA Essentials for Library Workers: Reference

Reference is the use of expert assistance to respond to a need for information. This is one of the most important services that library staff provide to patrons. In this session, you’ll learn how we define reference, the different types of reference services, and what goes into an effective reference interaction.

This training is included in the ALA Essentials for Library Workers: Full Training Suite.

About the ALA Essentials for Library Workers

If you work in a library—whether you’re a library director, a volunteer, a facilities manager, or a reference desk staffer—having a solid grasp of the fundamental concepts, principles, and ethics of library services is essential. All library staff must understand what it means to work for a library.

ALA Essentials for Library Workers is a new type of training for libraries—an orientation for all library employees that offers the ability to ensure consistent training in the principles of library services. This series features instructional sessions from ALA staff and library experts that are clear, concise, and applicable to any staff in any position.

The series consists of eight sessions which can be purchased as a bundle or bought separately in any combination. The materials can be accessed on ALA eLearning or exported for use on your library’s learning management system.

This series will offer an onboarding resource for those hiring new staff and a crucial refresher for long-term staff.

Group pricing available: