What are signup codes, and how do they work?

When you purchase registration for an event, a signup code for that event is added to your account. If you purchase multiple registrations, a separate code will be generated for each registration. Each code can be redeemed on your dashboard in order to complete enrollment in the event. You can also purchase registration on behalf of your colleagues. Simply give them the signup code for the event they need access to, and they can redeem it on their own account; the account that made the purchase and the account that is enrolling in the event do not need to be the same. Each signup code is valid for one registration.

When I redeemed my signup code, I got an error message saying "The course belonging to sign up code (code here) no longer exists." What do I do?

This message will display if there are any typos or extra spaces in your code. Please try again, confirming that there are no extra characters or spaces after entering your code.

How do I purchase registration for a webinar, eCourse, or on-demand learning?

Locate the event you’d like to purchase registration for in our catalog. Then, click the “Register” button at the top or bottom of the event description. You’ll be brought to your cart, where you can specify the number of registrations you want to purchase and then check out.

What credit cards do you accept for payment?

We accept Visa, Mastercard, and Amex credit cards.

How do I access the event I purchased registration for?

You can access your event by entering in the signup code for that event in the “Sign Up” section on your Dashboard. If you purchased registration, you’ll receive an email with a link to view your purchased signup code(s). You can also access all of your purchased signup codes at any time by clicking on your name in the top right corner of the eLearning site and then clicking “Signup Codes.” You will see all signup codes you have purchased, as well as information on if and when they have been redeemed and by who. If you purchased registration on behalf of your colleague(s), they can use the code(s) you purchased to enroll in the event. Each signup code is valid for one registration.

Can I log in and make purchases on ALA eLearning with our organizational account?

At this time, only personal accounts can log in to ALA eLearning. Organizational accounts cannot login to ALA eLearning. Organizational membership does not provide any discounts on ALA eLearning. If you do not have a personal account already, you can create one for free. There is no membership requirement for creating a free personal account.

How do I purchase registration for a group?

You can register a group for an event by specifying the number of people who will be accessing the event during checkout. We offer discounts for webinars* depending on the number of registrations you specify in checkout:

*ACRL webinar registration discounts are as follows:

A colleague purchased registration on my behalf, but I didn’t receive a signup code. How do I access my training?

When your colleague purchased registration for you, they received a signup code in their own account. You can use that signup code on your own account; ask them to provide you with the code, and then enter it in the “Sign Up” section on your Dashboard.

I registered for an event or on-demand learning. Can I share recordings or eCourse materials with my colleagues?

Registration for ALA eLearning events and on-demand learning is per person. If you registered as part of a group, a signup code was provided for each person in your group who is registering. Recordings and eCourse materials for paid events are only available to those who registered and used a signup code to access the content and may not be shared with others. If you would like to inquire about purchasing webinar recording access for yourself or your colleagues, please email us.

Can I cancel registration and receive a refund?

Refunds may be requested for facilitated eCourses until the date the course starts. Refunds may be requested for live webinars until the webinar starts. To request a refund, please email us.

I already have an ALA account. Do I need to make a new account for the eLearning site?

If you already have an ALA account, you can login to the eLearning site with that same account. Your account is unified across ALA.org and the eLearning site. If you do not yet have an ALA account, you can register for an account for free.

I’m having trouble logging in. How can I get help?

You can reset your password and get assistance with your username at any time. If you continue to have trouble logging in to your personal account, please contact our Member Relations and Services team for assistance. If you are logging in with an organizational account, please log in with a personal account instead. Organizational accounts cannot login to ALA eLearning.

How can I access my order history?

You can access your order history at any time by clicking on your name in the top right corner of the eLearning site and then clicking “Order History.” You can click on any of your orders to see more information and print a receipt. Please note that you will only see orders that were purchased when signed into your account.

How can I order using a purchase order?

We accept purchase orders via email. When completing payment for a purchase order, you must provide the order number that was included in your confirmation email from the eLearning site.

I need ALA's W-9 in order to make a purchase. Where can I find ALA's W-9?

Our W-9 is publicly available online.

How do I view/access events I’ve enrolled in?

You’ll find a list of all events you’ve enrolled in on your Dashboard below the signup code box. You can also view your list of enrolled events by clicking on “Transcript” in the left-hand navigation menu.

How do I access Zoom webinars I’ve enrolled in?

Navigate to the course page for the event you enrolled in. Any event with a live Zoom session will have a Zoom module within the course. Click on that module and select the “Pre-register” button. You’ll then receive a Zoom email with access instructions for the webinar. For questions on using Zoom, please check out Zoom’s official FAQ.

How do I claim course credit and/or receive a certificate of completion?

Every event that offers course credit and/or a certificate of completion will have an activity to claim them embedded within the course. You will be able to claim credit and/or download your certificate of completion once you have completed the course materials.

How can I view claimed credits and certificates of completion?

You can view all of your claimed credits and certificates by clicking on “Transcript” in the left-hand navigation menu. You can click on the certificate icon to redownload your certificates at any time.

Where can I find ALA Member and Division exclusive events?

You can find ALA Member and Division exclusive events by logging in with your ALA Member account, going to your Dashboard, and scrolling down until you see the Member Products and Division Products sections. Events you are eligible to access will appear there.

Who can I contact if I have any other questions?

You can contact us at ce@ala.org.