Learn tangible skills to help build enthusiasm for reading and strategies for diversifying your materials.

In this 90-minute session, you’ll gain proficiency in reference interviews.

In this three-part series, reference expert Francisca Goldsmith will provide a practical overview to give you the essential knowledge you need in order to become an effective reference service provider.

In this 90-minute session, you’ll learn guidelines for conducting yourself on the reference desk.

In this 90-minute session, you’ll learn the basics of evaluating a resource’s purpose and authority.

Gain concrete strategies for taking your website to the next level.

Whether you have just become a director, want to be a director someday, or have been a director for a number of years, this workshop will answer the questions you might not have known to ask while increasing your understanding of the key topics needed to run a library.

Learn principles of Web Accessibility, the library’s obligations around this issue, and best practices for implementing changes.

This session will provide leaders with the tools and strategies necessary to drive lasting change within their libraries.

In this webinar, you’ll examine the most common kinds of negative online behavior and the best methods for dealing with them.

Get the tools to objectively analyze your existing programming and allocate resources appropriately.

A 60 minute webinar titled "Patron Response Framework: Responding with Kindness, Empathy, and Love in Difficult Situations"

This 60 minute webinar will explore and help attendees adapt the Question Formulation Technique

A 60 minute webinar exploring how the Toronto Public Library is fostering digital literacy in emerging technologies

 Description: This program will present new research on the understanding and use of the Core Competencies for Cataloging and Metadata Professional Librarians, which will be published this fall in the journal Library Resources and Technical Ser

A 60-minute webinar will cover the process of guiding what began as an ad-hoc interest group into a large-scale, multi-faceted team.