Reference Services Crash Course

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A bundle of three webinars each lasting 90 minutes.

Are you new to reference services and need an orientation? Has it been a while since you’ve worked at the desk and you need a refresher? In this three-part series, reference expert Francisca Goldsmith will provide a practical overview to give you the essential knowledge you need in order to become an effective reference service provider.

This three-part event includes the following sessions (all sessions also available for individual purchase):

• Effective Reference Interviewing: Tuesday, February 11, 2025 at 2:30pm Eastern/1:30pm Central/12:30pm Mountain/11:30am Pacific
• Fundamental Strategies for Reference Conduct: Wednesday, February 12, 2025 at 2:30pm Eastern/1:30pm Central/12:30pm Mountain/11:30am Pacific
• Evaluating Information Resources in Reference Services: Thursday, February 13, 2025 at 2:30pm Eastern/1:30pm Central/12:30pm Mountain/11:30am Pacific

Francisca Goldsmith has been teaching library staff development courses for both paraprofessionals and professional librarians in reference methods and best practices for over 20 years. She currently develops and delivers online courses for the Infopeople Project and for the American Library Association and has written several professional texts, including Crash Course in Contemporary Reference (Libraries Unlimited, 2016). Her library career has spanned public, school, and academic libraries, in reference departments, youth services, and collection management.

This event will be hosted in Zoom. Automatic captions will be enabled for this event. This event will be recorded, and registrants will receive access to the recording within a day after the event ends.

If you have questions or requests regarding accessibility, contact us at ce@ala.org or at 312-280-5100.