On-Demand Webinar: Opportunity in the Face of Crisis

Our library managed multiple facilities projects and operational challenges while responding to a series of crises. The past three years have embodied change at libraries as services have been re-envisioned in response to COVID. At the height of the pandemic our university also addressed a severe budget crisis that resulted in layoffs, early retirements, and reorganization of many institutional partners. Recent administrative leadership changes further contributed to a sense of uncertainty. Now the future is bright. Crisis response, years of data collection and opportunity intersected to spur exciting change in library facilities and the reconsideration of most services. We will describe how an HVAC upgrade and plans for a neighboring auditorium were elevated into a major remodel of the existing library, the construction of a new library facility, and a radical change in services that will move our library from an afterthought to a hallmark space on campus. The importance of diverse data collection, relationship building, listening, opportunism, and general openness to rethinking facilities, collections and services will serve as centerpieces for the discussion. Presenters will also address managing change and diverse interests during the renovation process. The information provided can be scaled to fit any size academic or public library.

Learning Outcomes: 

At the end of this webinar, attendees will be able to:

  • Understand the value of data collection in order to spur change in services and evolution in spaces;
  • Describe methods for managing change during times of increased upheaval; and
  • Critically examine how a multitude of factors such as relationship building, flexibility, and pragmatism can play crucial roles in driving meaningful change.

Who Should Attend: Library administrators and supervisors who are anticipating building projects or who may want ideas on projects and service changes associated with new or updated facilities.


Melvin Davis, PhD is University Librarian at Coastal Carolina University. Prior Dean of Library and Educational Technology at University of North Alabama. Dr. Davis has over 20 years experience in academic libraries. He has been a library administrator for the past 13 years. Prior to tackling administration Dr. Davis held various library roles which typically oversaw electronic resources but also has a background in public services.

Jennifer Hughes
has over 25 years of experience as a library manager and currently serves as the Associate University Librarian at Coastal Carolina University. She received her MLIS from the University of South Carolina and MBA from Coastal Carolina University.

Eric Resnis
is Head of Research and Scholarship for the Coastal Carolina University Libraries, managing teaching, research, and engagement initiatives. His research areas include liaison effectiveness and the role of making in enhancing student learning.

Tech Requirements

Core Webinars are held in Zoom. Speakers or a headset for listening to the presentation are required. Closed captioning is available in the Zoom platform.