Managing Employee Performance Using the SBI Method

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The success of any project or plan relies on the work of your staff. All too often, library managers rely on employee assessment that feels like nothing more than a pointless exercise in filling out forms for both manager and employee. How can we manage library employee performance without stress, without unnecessary conflict, without busywork, but with positive results?

In this webinar, learn a simple and widely tested approach to interacting with your employees that takes some of the stress out of the process. Using the Situation-Behavior-Impact (SBI) Model, supervisors can speak with staff in a way that is direct, yet supportive, while keeping the conversation on the topic at hand. SBI can be used to address poor performance or acknowledge great work.

After participating in this webinar, you will:

  • Be able to clearly identify and articulate common problems with employee performance
  • Understand the SBI Feedback model for coaching and counseling employees
  • Gain strategies for working with your HR Department to apply this model
  • Understand how FMLA, ADA, and other Fair Employment principles fit into this model

Doug Crane began his career with the Palm Beach County Library System as a children’s librarian in 1998. He was appointed Library Director in 2014 and has spoken at national conferences on topics such as office productivity and leadership. Doug is the author of the articles “May I Ask You a Question? Lessons Learned from Interviewing Public Library Leaders”; “Efficient Librarianship – A New Path for the Profession”; and “Go For It! Advice From Library Directors,” all published in Public Libraries magazine. In 2021, Doug was honored as the Florida Librarian of the Year by the Florida Library Association, where he previously served as President. He shares his musings at www.efficientlibrarian.com.

This event will be hosted in Zoom. Automatic captions will be enabled for this event. This event will be recorded, and registrants will receive access to the recording within a day after the event ends.

If you have questions or requests regarding accessibility, contact us at ce@ala.org or at 312-280-5100.

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