Using a Library Podcast to Build Empathy in the Community


A PLA 2022 Virtual Conference On-Demand Session

PLA 2022 Virtual Conference logo. Don’t know how to introduce a podcast? The Downers Grove Public Library’s “Cover to Cover” models how a podcast can humanize staff and services to your community. We’ll talk about how DGPL’s podcast has grown from discussing services to larger conversations around hot topics such as EDI initiatives. Find out how podcasts can be an effective marketing tool for creating community buy-in and a way to start difficult conversations in and out of the library.

Originally presented as part of the PLA 2022 Virtual Conference on March 25, 2022.

Learning Outcomes

At the conclusion of this on-demand webinar, participants will be able to:

  • Develop ideas for how a podcast can be an outreach tool for their library, no matter the size;
  • Utilize a podcast to create relationships with the community through humanizing the staff and services; and
  • Create a space to introduce hot topics of interest to the community, such as EDI initiatives, through approachable, open, and enjoyable dialogue.


Lauren Gonzalez is the IT Supervisor at the Downers Grove Public Library. Before joining DGPL, Lauren worked in operations, and corporate training.

Ed Bromiel, Media Lab Coordinator with the Downers Grove Public Library.

Cindy Khatri is the Public Relations Manager at the Downers Grove Public Library. Cindy previously worked in museums, higher education, and nonprofits before joining the library community in 2018. She sits on the DGPL Equity Advisory Team, leads the BIPOC affinity group, and is heavily involved in the library's EDI work. In her free time, she enjoys spending time with her family, eating, singing show tunes, and dancing hula.

Important Registration Information

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This on-demand webinar is closed captioned in English (United States).

If you have a physical or communication need that may affect your access to this on-demand webinar, please contact us at or 800-545-2433 ext. 5PLA (5752) prior to registering so we can attempt to provide appropriate accommodations.

Tech Requirements

To play this on-demand webinar you should use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Edge. A fast Internet connection and computer is recommended.


This webinar is presented by the Public Library Association (PLA), a division of the American Library Association (ALA).

If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).

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