Clear and Kind: Building Boundaries in Outreach Work


A PLA 2022 Virtual Conference On-Demand Session

PLA 2022 Virtual Conference logo. Outreach services focus on providing equitable access to typically underserved populations with barriers to traditional modes of using libraries. These unique populations experience barriers related to income, physical ability, mental health status, and beyond. This presentation will guide understanding toward providing safe, appropriate, compassionate service based on healthy boundaries with these populations.

Originally presented as part of the PLA 2022 Virtual Conference on March 24, 2022.

Learning Outcomes

At the conclusion of this on-demand webinar, participants will be able to:

  • Identify boundaries and know why they are important to set and maintain;
  • Recognize aspects of Outreach service that require boundary setting; and
  • Explore tools that support communication and healthy boundaries with Outreach service populations.


Rachel Beckman is a 2020 MLIS Graduate from the University of Washington and has worked in libraries and outreach services for the past 5 years. Rachel works as a Librarian for the Oak Harbor and Coupeville branches of Sno-Isle Libraries, located on Whidbey Island.

Kate Morgan, Adult Services Librarian, King County Library System

Important Registration Information

Log into or create your ALA eLearning account

An ALA eLearning account is required to register. Don’t have an account? Create one for free by going to the “Log in” menu located at the top right corner of your screen. No membership is required to create the account.

Redeem your signup code to complete your registration

Once you’ve registered for this on-demand webinar, a signup code will be added to your ALA eLearning account and emailed to you. Find the signup code on your signup code page, then redeem it on your account’s dashboard to complete your enrollment in this on-demand webinar.

Review the ALA eLearning FAQ if you need more information.


This on-demand webinar is closed captioned in English (United States).

If you have a physical or communication need that may affect your access to this on-demand webinar, please contact us at or 800-545-2433 ext. 5PLA (5752) prior to registering so we can attempt to provide appropriate accommodations.

Tech Requirements

To play this on-demand webinar you should use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Edge. A fast Internet connection and computer is recommended.


This webinar is presented by the Public Library Association (PLA), a division of the American Library Association (ALA).

If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).

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