BIG IDEA: A Roadmap to Inclusion, Diversity, Equity, and Access


A PLA 2022 Virtual Conference On-Demand Session

PLA 2022 Virtual Conference logo. The BIG IDEA is Toledo Lucas County Public Library’s roadmap to build, improve and grow in the areas of inclusion, diversity, equity and access. This presentation outlines its three phases: build a foundation on awareness, assessment and conversations; improve through application and grow with execution and measurement. The roadmap is the strategic guidance for TLCPL to ensure substantive and measurable change in recruiting, hiring, training, collection development, programs, digital access, physical investments and organizational strategy.

Originally presented as part of the PLA 2022 Virtual Conference on March 24, 2022.

Learning Outcomes

At the conclusion of this on-demand webinar, participants will be able to:

  • Understand how to create an Inclusion, Diversity, Equity and Access roadmap;
  • Identify methods to enhance engagement across all levels of their organization; and
  • Link IDEA initiative to library vision, values and expectations.


Erin Baker is the Director of Equity, Diversity, and Inclusion for the Toledo Lucas County Public Library. Previously, she was the Coordinator for Organizational Learning and Manager for Kent Branch Library. Erin received her Bachelor of Science from Northwestern University and Master of Business Administration from University of Notre Dame. Currently, she is the mayoral appointed Chair for the City of Toledo Human Relations Commission. Erin is passionate about supporting community through resources and purposeful programming.

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This on-demand webinar is closed captioned in English (United States).

If you have a physical or communication need that may affect your access to this on-demand webinar, please contact us at or 800-545-2433 ext. 5PLA (5752) prior to registering so we can attempt to provide appropriate accommodations.

Tech Requirements

To play this on-demand webinar you should use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Edge. A fast Internet connection and computer is recommended.


This webinar is presented by the Public Library Association (PLA), a division of the American Library Association (ALA).

If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).

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