Horrible, Evil Library Books: Intellectual Freedom Standards in Customer Service


A PLA 2022 Virtual Conference On-Demand Session

PLA 2022 Virtual Conference logo.

How well is your staff trained to practically engage with Intellectual Freedom issues? Do they bury the Sports Illustrated swimsuit edition in the sand or blush at bodice-rippers? Join us as we outline our purposeful method and format to train library staff to be conversational about issues concerning access, privacy, inclusiveness, diversity, and equity. Experience firsthand why attendees consistently say this is the most engaging training they’ve experienced and leave with tangible takeaways.

Originally presented as part of the PLA 2022 Virtual Conference on March 24, 2022.

Learning Outcomes

At the conclusion of this on-demand webinar, participants will be able to:

  • Prioritize a system-wide intellectual freedom training program for staff, using our content and concepts;;
  • Identify at least 2 possible scenarios where intellectual freedom impacts access for their diverse populations; and
  • Duplicate the 5 steps to having purposeful conversations around intellectual freedom.


Tiffany Mautino is the Branch Manager of the South Independence Branch of Mid-Continent Public Library (MCPL). She is the Past-Chair for the Missouri Library Association’s Intellectual Freedom Committee (IFC) and is a founding member of MCPL’s IFC. Tiffany has presented the IF Workshop detailed in this session for her own library system, at annual conferences and she has facilitated it for library systems around Missouri and in Nebraska since 2014.

Tammy Parrott is the Library Services Manager for Manatee County in Florida. Prior to taking on this role she was an Assistant Director in New Hampshire and has 12 years of experience managing branches. Tammy has an MLS from University of Missouri-Columbia and an MPA from University of Missouri-Kansas City. She believes that the best way to serve our communities is through the staff, giving them all they need to be successful.

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This on-demand webinar is closed captioned in English (United States).

If you have a physical or communication need that may affect your access to this on-demand webinar, please contact us at plawebinars@ala.org or 800-545-2433 ext. 5PLA (5752) prior to registering so we can attempt to provide appropriate accommodations.

Tech Requirements

To play this on-demand webinar you should use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Edge. A fast Internet connection and computer is recommended.


This webinar is presented by the Public Library Association (PLA), a division of the American Library Association (ALA).

If you have questions or problems accessing a recording, send a message to plawebinars@ala.org or call 800-545-2433 ext. 5PLA (5752).

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