Rising Circulation in the Time of COVID-19


A PLA 2022 Virtual Conference On-Demand Session

PLA 2022 Virtual Conference logo. Borrowing at the East Hampton Public Library has risen 72% since 2017. Even during COVID-19, when many libraries’ circulation plummeted, East Hampton's borrowing increased 3 to 12% compared to the same months a year before. This presentation will outline how East Hampton has been successfully increasing borrowing, what it has meant for their library budget and why circulation is still an important metric. Participants will leave with strategies to increase circulation at their own libraries.

Originally presented as part of the PLA 2022 Virtual Conference on March 23, 2022.

Learning Outcomes

At the conclusion of this on-demand webinar, participants will be able to:

  • Identify at least two proactive circulation strategies to implement in their own libraries;
  • Identify at least two collection management strategies to implement in their own libraries; and
  • Measure the effectiveness of the East Hampton Public Library's methods in relation to their own library's structures and goals.


Ellen Paul is the Executive Director of the Connecticut Library Consortium and the former Library Director of the East Hampton Public Library (CT). She previously held management positions at the Santa Clara City Library (CA), Carnegie Library of Pittsburgh (PA) and the Public Library of New London (CT).

Stephanie Smith is the Adult / Young Adult Librarian at the East Hampton Public Library. She has previously worked at the Meriden Public Library and the Otis Library of Norwich, CT.

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This on-demand webinar is closed captioned in English (United States).

If you have a physical or communication need that may affect your access to this on-demand webinar, please contact us at plawebinars@ala.org or 800-545-2433 ext. 5PLA (5752) prior to registering so we can attempt to provide appropriate accommodations.

Tech Requirements

To play this on-demand webinar you should use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Edge. A fast Internet connection and computer is recommended.


This webinar is presented by the Public Library Association (PLA), a division of the American Library Association (ALA).

If you have questions or problems accessing a recording, send a message to plawebinars@ala.org or call 800-545-2433 ext. 5PLA (5752).

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