Leading from the Middle


A PLA 2020 Virtual Conference On-Demand Session

PLA 2020 Virtual Conference logo. Leaders in middle management face a unique set of circumstances: they are responsible for carrying forward the key goals of upper management as well as the goals and needs of the staff they directly supervise. In this session, we identify which key skills are helpful to hone as a middle manager, possible pitfalls to avoid, and techniques on how to find points of cooperation in difficult situations.

Originally presented as part of the PLA 2020 Virtual Conference on February 27, 2020.

Learning Outcomes

At the conclusion of this on-demand webinar, participants will be able to:

  • Negotiate the needs of staff you supervise with high-level administrative goals;
  • Identify key skills most useful for middle managers and how to utilize them in everyday situations; and
  • Learn to effectively communicate between various communication styles and diverse populations.

Who Should Attend

This on-demand session is intended for those with some previous knowledge of the topic.


Jessica Trujillo is currently the head of Youth & Teen Services at the Montclair Public Library in New Jersey. She has held positions as a young adult and children's librarian. She received her B.A. from the University of Washington, Seattle and M.L.I.S. from Rutgers University, New Brunswick, NJ. She is currently serving as a member-at-large for the New Jersey Library Association's Executive Board and was a 2008 ALSC sponsored ALA Emerging Leader.

Selwa Shamy is assistant director at Montclair Public Library in New Jersey. In the middle of her library career, which started in 1989, she took a break and co-owned a yoga/bodywork studio. She brings a holistic lens to library work and is passionate about advocating for library users and workers, focusing on directing more resources and services to traditionally marginalized communities. She is a fan of organizational structures that empower and value all library workers.

Important Registration Information

Log into or create your ALA eLearning account

An ALA eLearning account is required to register. Don’t have an account? Create one for free by going to the “Log in” menu located at the top right corner of your screen. No membership is required to create the account.

Redeem your signup code to complete your registration

Once you’ve registered for this on-demand webinar, a signup code will be added to your ALA eLearning account and emailed to you. Find the signup code on your signup code page, then redeem it on your account’s dashboard to complete your enrollment in this on-demand webinar.

Review the ALA eLearning FAQ if you need more information.


This on-demand webinar is closed captioned in English (United States).

If you have a physical or communication need that may affect your access to this on-demand webinar, please contact us at plawebinars@ala.org or 800-545-2433 ext. 5PLA (5752) prior to registering so we can attempt to provide appropriate accommodations.

Tech Requirements

To play this on-demand webinar you should use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Edge. A fast Internet connection and computer is recommended.


This webinar is presented by the Public Library Association (PLA), a division of the American Library Association (ALA).

If you have questions or problems accessing a recording, send a message to plawebinars@ala.org or call 800-545-2433 ext. 5PLA (5752).

Public Library Association (PLA) logo