Transforming Senior Services and Outreach

The pandemic has exacerbated the challenge of reaching out to seniors, with seniors both at higher risk for the pandemic and less likely to use online services.

This workshop covers innovations and best practices for library senior services that are emerging in the face of the pandemic. Attendees will learn ways to adapt outreach services through technology and how to adjust pre-pandemic programming to a time of restricted access and less personal contact. The workshop also presents innovative examples of completely new programming created during the pandemic.

By participating in this event, attendees will: 

  • Learn about the state of library outreach services to older adults in the time of COVID-19
  • Discover ways that technology may be used for remote senior outreach
  • Analyze case studies of adaptations to existing programs for virtual presentation, and 
  • Learn from examples of new and innovative library programs for older adults

Timothy J. Dickey is an Adult Librarian with the nationally acclaimed Columbus Metropolitan Libraries and a library science educator teaching adult services, research methods, and library technology for the faculties of Kent State University and San José State University. He also has worked with Lynn Silipigni Connaway at the OCLC Office of Research, specializing in user studies and data mining research. His book Library Dementia Services: How to Serve the Alzheimer's Community was released in 2020 by Emerald Publishing. 

This event will be hosted in Zoom. Automatic captions will be enabled for this event. This event will be recorded, and registrants will receive access to the recording within a day after the event ends.

If you have questions or requests regarding accessibility, contact us at or at 312-280-5100.