The Power of Boundaries

***BEFORE YOU REGISTER FOR THIS ON-DEMAND WEBINAR PLEASE REVIEW IMPORTANT REGISTRATION INFORMATION BELOW***

Working in a public library means delivering excellent service while managing a wide range of behaviors and expectations. “The Power of Boundaries” is a practical, empowering training designed to help library staff establish and maintain clear, respectful boundaries that support both positive patron experiences and staff well-being.

This on-demand webinar explores why boundaries matter in public service and how they contribute to a safer, more sustainable work environment. We examine common scenarios—such as inappropriate questions, overfamiliarity, or emotionally intense interactions—and provide tools and language to help staff respond effectively and professionally. Participants reflect on their own boundaries, practice strategies for assertive communication, and share ideas with peers in a supportive setting.

Boundaries are not about being rigid or unkind. They help create clarity, mutual respect, and healthy interactions. When staff have the tools to maintain boundaries with confidence and care, they are better equipped to serve the public while also protecting their own mental and emotional health. This training encourages reflection, peer support, and real-world application of techniques to build resilience and self-awareness.

Whether you are new to library work or a seasoned professional, this on-demand webinar offers approachable, realistic strategies to help you stay grounded and confident in your daily interactions.

Recorded live on April 15, 2026.

Learning Outcomes

At the conclusion of this on-demand webinar, participants will be able to:

• Understand the role and importance of boundaries in creating respectful, safe, and sustainable interactions with library patrons;
• Develop and practice language and strategies for setting and maintaining professional boundaries during challenging or uncomfortable situations; and
• Increase self-awareness and confidence in navigating emotional, behavioral, and interpersonal dynamics while maintaining excellent public service.

Who Should Attend

This on-demand webinar is intended for all public library staff, including front-line employees, supervisors, and administrators. It is especially relevant for staff who engage directly with the public, such as those working in circulation, reference, youth services, and outreach. Library leaders interested in fostering a healthier workplace culture will also benefit from attending.

Panelists

Julia Parsons is the director of Shasta Public Libraries, serving a diverse and rural community in Northern California. With a background in ethnic studies and a deep commitment to equity and inclusion, Julia brings a thoughtful, people-centered approach to public library leadership. She is a first-generation college graduate and a passionate advocate for mental health, neurodiversity, and creating emotionally safe library spaces for both staff and patrons. Julia has led staff development efforts focused on resilience, boundaries, and community engagement, and she believes strongly in the power of libraries to foster belonging and access. With experience in front-line service, management, and system-wide planning, she offers practical insights rooted in real-world experience. Julia is especially interested in supporting emerging leaders and building sustainable, supportive workplace cultures in public libraries.

Important Registration Information

Log into or create your ALA eLearning account

An ALA eLearning account is required to register. Don’t have an account? Create one for free by going to the “Log in” menu located at the top right corner of your screen. No membership is required to create the account. If you encounter any issues registering for this webinar, then please email ce@ala.org for assistance.

Redeem your signup code to complete your registration

Once you’ve registered for this on-demand webinar, a signup code will be added to your ALA eLearning account and emailed to you. Find the signup code on your signup code page, then redeem it on your account’s dashboard to complete your enrollment in this on-demand webinar.

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Review the ALA eLearning FAQ if you need more information.

Accommodations

This on-demand webinar is closed captioned in English (United States).

If you have a physical or communication need that may affect your access to this on-demand webinar, please contact us at plawebinars@ala.org or 800-545-2433 ext. 5PLA (5752) prior to registering so we can attempt to provide appropriate accommodations.

Tech Requirements

To play this on-demand webinar you should use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Edge. A fast Internet connection and computer is recommended.

Contact

This webinar is presented by the Public Library Association (PLA), a division of the American Library Association (ALA).

If you have questions or problems accessing a recording, send a message to plawebinars@ala.org or call 800-545-2433 ext. 5PLA (5752).