Passports & Notaries @ Your Library

Whether you currently offer or are considering offering notary and passport services, this session has context and resources for you. Adding passport and/or notary services to your library's offerings provides a new venue for customer engagement, a new revenue stream, and new hurdles. Learn how to build in passport and notary services at your library as we highlight getting started and creating clear processes to avoid monopolizing staff time from both a management and administrative perspective. Additionally, we will walk through ways St. Louis Public Library has been strategic to be sure staff feel supported and prepared for difficult situations, including legal requirements, associated costs, training requirements, our structure, and potential pitfalls.

By the end of this webinar, the participant will be able to:

Start notary and passport services at a library
State expectations of staff who are Passport Acceptance Agents or Notary Publics
Create best practices for managing service demands

Presenters

Amber Gordon is an Assistant Manager at Buder Library with St. Louis Public Library in St. Louis Missouri. With a background in Student Affairs and time in Wisconsin, Kansas, and Missouri this Midwest library worker loves storytime, board games, and community engagement. Whether the day's agenda includes updating the schedule, Pete the Cat, Wingspan, a romance novel with Meet Cute Book Club, or outreach with the play parachute at a local festival she loves her job through it all.

Marrissa Owens is the Community Engagement Librarian at Buder Library, part of the St. Louis Public Library system in St. Louis, Missouri, She holds a Master of Library and Information Science (MLIS) from the University of Missouri and a Master of Business Administration (MBA) from Missouri State University. In her role, Marissa is dedicate to planning and coordinating programs and outreach efforts, representing the library at local festivals, and assisting patrons with passport and notary services. Her passion for community engagement and library services ensures that the library is a vibrant and accessible resource for all.

This webinar is any library that sees a need for passport or notary services in their community or who are looking for additional income streams.

This webinar will be offered using Zoom. Speakers or a headset for listening to the presentation are required. Closed captioning is available in the Zoom platform. You may interact with the presenter and ask questions through text-based chat. The webinar will be recorded and the link to the recording shared with registrants shortly after the live information.

For questions or additional information, please contact Ninah Moore at nmoore@ala.org