Crisis Communications for Library Leaders
A crisis, by its very nature, is unpredictable and often unanticipated. But preparation is key to effective communication in times of crisis. In this session, you will learn tools and tactics for responding to a crisis that may never happen in your library.
Learning Outcomes:
- At the end of this webinar, attendees will be able to:
- Better understand the fundamentals of crisis communication and how to prepare for worst-case scenarios
- Learn best practices, including developing a thorough crisis communication plan
- Help you feel empowered and better equipped to communicate with key stakeholders
- Learn how to respond effectively and gain helpful tools, tactics and strategies to discuss hot-button topics or issues
Who Should Attend: Library leaders, board members, anyone who manages library workflow and library space.
Presenter:
Payal Patel is a strategic communications professional, crisis and issues management expert, and multilingual media spokesperson with more than 15 years of experience in the PR, marketing and media industry. In 2022-23, Payal served as ALA’s Interim Director of Communications and Marketing.
If you have questions or requests regarding accessibility, contact us at ce@ala.org or at 312-280-5100.