Understanding the Library Staff Experience

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Patrons are not the only user who have a user experience—the staff’s interaction with services is also a crucial component of UX. If we don’t optimize the staff user experience, we can’t expect to optimize the patron experience.  

In this webinar, we will look at the principles of Employee Experience (EX). We will look at how to assess and improve the EX and how it can be integrated into general UX activities. Services are co-creations between end users and service providers and this session will show you how to make meaningful investments in those providing the services.

Registration for this event is also included in the User Experience for Libraries (UX4L) series.

Through participation in this session, users will gain:

  • A concrete understanding of the principles of the employee experience (EX) in a user experience context
  • Strategies for assessing and improving EX and integrating it into the overall user experience
  • A reference list of tools and resources for EX implementation and a working knowledge of where to find additional sources

Joe J. Marquez was an academic librarian for 10 years at Reed College and Sonoma State University. He has presented and written on topics related to service design, UX tools, and library space assessment. While not currently a librarian, he remains active in the library community through teaching and outreach and never hesitates to evangelize about service design when asked. He is the co-author of the books Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement (2016) and Getting Started in Service Design (2017). ​He was awarded the first Future of Librarian Fellowship in 2017 from the ALA Center for the Future of Libraries and was named a 2018 Mover and Shaker by Library Journal. He has an MLIS from the University of Washington iSchool and an MBA from Portland State University.

Amy Bailey is the User Experience (UX) Strategist for Virtual Services at Grand Valley State University Libraries. Amy has served in various leadership positions for both public and academic libraries of diverse communities with large and small populations across the state of Michigan and Toledo, Ohio. Her work in leadership and UX focuses on the employee experience (EX) through the ongoing investment in IDEA (Inclusion, Diversity, Equity, and Accessibility) to drive meaningful culture change and foster a supportive environment for all library employees and patrons alike. She has an MLIS from Wayne State University with a specialization in User Experience and a BFA from Kendall College of Art and Design of Ferris State University.

This event will be hosted in Zoom. Automatic captions will be enabled for this event. This event will be recorded, and registrants will receive access to the recording within a day after the event ends.

If you have questions or requests regarding accessibility, contact us at ce@ala.org or at 312-280-5100.

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