IDEAS (Inclusion, Diversity, Equity, Inclusion and Accessibility Solutions) in the Library


Bipoc male assisting female in wheelchair.

Libraries have an opportunity—and a responsibility—to be welcoming, inclusive, and accessible to everyone in their communities. Through principles of universal design and Universal Design for Learning (UDL), libraries can create and enhance access and accessibility for all patrons, including the one in four Americans who are labeled as having disabilities. 

In this webinar, Dr. Clayton Copeland provides a framework to bring IDEAS (Inclusion, Diversity, Equity, and Accessibility Solutions) to libraries and to the communities they serve. Participants will learn about the foundations of accessibility and universal design principles in communication, programming, services, and marketing. 

Learning Outcomes

At the conclusion of this webinar, participants will be able to:

  • Define and describe principles of universal design and Universal Design for Learning (UDL);
  • Apply these principles to foster accessible communication, programming, services, and marketing in their libraries; and
  • Strategically implement inclusion, diversity, equity, and accessibility solutions (IDEAS).

Who Should Attend

This webinar is intended for all public library staff and administrators.


Clayton Copeland HeadshotDr. Clayton A. Copeland (she/her) is the director of the Laboratory for Leadership in Equity of Access and Diversity (LLEAD) at the University of South Carolina’s School of Information Science. Much of her research, which has been funded by the American Library Association, focuses upon equity of access to information for people with disabilities. Copeland also pursues research interests in universal design and Universal Design for Learning, literacy, facilities planning, technology, and materials and programming for children and young adults.

Copeland’s dissertation research was among the first to explore the lived experiences of library patrons with disabilities. Her research and work explore equity, access, and inclusion as they pertain to the physical and virtual environments and interactions among library patrons and staff. She recently co-authored and edited Disabilities and the Library:Fostering Equity for Patrons and Staff with Differing Abilities.

Important Registration Information

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Review the ALA eLearning FAQ if you need more information.


This live webinar will be CART captioned in English (United States). Zoom desktop client or mobile app is required to access captions.

Attendees using screen readers are advised to turn off speech prior to joining the Zoom event because PLA webinars make extensive use of chat functionality. Attendees who find chat distracting may wish to disable it in the Zoom event, as PLA moderators will verbally highlight important topics raised in chat and chat transcripts will be provided post-webinar.

If you have a physical or communication need that may affect your participation in this webinar, please contact us at or 800-545-2433 ext. 5PLA (5752) at least two weeks prior to the webinar. Without prior notification of need, we may not be able to provide appropriate accommodations for the live event.

Archived Recording

If you're unable to attend this live webinar, an archived recording will be available to all registrants typically within 1–3 business of the live event. Access to closed captions will be provided in the webinar recording.

Tech Requirements

This webinar will be presented using the Zoom platform. Please review Zoom technical requirements and support information, and test your connection.

Once you've joined the webinar, there are two ways to connect your audio: via computer (VoIP) or via telephone. No microphone is required. PLA works with its webinar platform provider to assure the highest quality audio is being delivered to attendees. However, variables over which PLA has no control—such as the speed of your Internet connection or traffic on your local network—can affect the end quality of the webinar audio delivered by your computer. Each webinar’s audio is also available by telephone via a toll number, so we recommend you have access to a long-distance enabled phone as a backup in case you experience audio issues with VoIP. If you do encounter any problems during the webinar, you will receive a link to its archived recording within a week of the live event and can review anything you missed.


This webinar is presented by the Public Library Association (PLA), a division of the American Library Association (ALA).

Questions about this webinar? Please contact us at or 800-545-2433 ext. 5PLA (5752).

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