IDEAS (Inclusion, Diversity, Equity, and Accessibility Solutions) in the Library


Bipoc male assisting female in wheelchair.

Libraries have an opportunity—and a responsibility—to be welcoming, inclusive, and accessible to everyone in their communities. Through principles of universal design and Universal Design for Learning (UDL), libraries can create and enhance access and accessibility for all patrons, including the one in four Americans who are labeled as having disabilities. 

In this on-demand webinar, Dr. Clayton Copeland provides a framework to bring IDEAS (Inclusion, Diversity, Equity, and Accessibility Solutions) to libraries and to the communities they serve. Learn about the foundations of accessibility and universal design principles in communication, programming, services, and marketing. 

Originally presented February 14, 2024.

Learning Outcomes

At the conclusion of this on-demand webinar, participants will be able to:

  • Define and describe principles of universal design and Universal Design for Learning (UDL);
  • Apply these principles to foster accessible communication, programming, services, and marketing in their libraries; and
  • Strategically implement inclusion, diversity, equity, and accessibility solutions (IDEAS).

Who Should Attend

This on-demand webinar is intended for all public library staff and administrators.


Clayton Copeland HeadshotDr. Clayton A. Copeland (she/her) is the director of the Laboratory for Leadership in Equity of Access and Diversity (LLEAD) at the University of South Carolina’s School of Information Science. Much of her research, which has been funded by the American Library Association, focuses upon equity of access to information for people with disabilities. Copeland also pursues research interests in universal design and Universal Design for Learning, literacy, facilities planning, technology, and materials and programming for children and young adults.

Copeland’s dissertation research was among the first to explore the lived experiences of library patrons with disabilities. Her research and work explore equity, access, and inclusion as they pertain to the physical and virtual environments and interactions among library patrons and staff. She recently co-authored and edited Disabilities and the Library:Fostering Equity for Patrons and Staff with Differing Abilities.

Important Registration Information

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This on-demand webinar is closed captioned in English (United States).

If you have a physical or communication need that may affect your access to this on-demand webinar, please contact us at or 800-545-2433 ext. 5PLA (5752) prior to registering so we can attempt to provide appropriate accommodations.

Tech Requirements

To play this on-demand webinar you should use a browser with native HTML5 support. Please use the most up-to-date version available of Chrome, Safari, Firefox, Opera, or Edge. A fast Internet connection and computer is recommended.


This webinar is presented by the Public Library Association (PLA), a division of the American Library Association (ALA).

If you have questions or problems accessing a recording, send a message to or call 800-545-2433 ext. 5PLA (5752).

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