Design Thinking for Change Management and Leadership in Libraries

The COVID 19 pandemic brought about a period of rapid change for academic libraries. Moving forward, academic libraries will need to adapt their services to meet their users' new needs in a post-pandemic academic environment. This webinar will explore how to utilize design thinking methodology for managing and leading in academic librarianship within a rapidly changing landscape. Design Thinking, as an approach to solving problems, places an emphasis on using empathy, remaining focused on a user or a target audience, taking an iterative approach to work, and striving towards continuous improvement via a cycle of brainstorming, prototypes, tests, and feedback. Design thinking is a powerful and empowering tool for user-centered change management. While its foundations grew from the world of design and technology, its concepts are valuable across many contexts. Through design thinking methodologies, participants will develop an alternative skillset for managing change in uncertain times.

In this webinar, the presenters will introduce participants to the key concepts of design thinking. Then, we’ll strengthen their understanding through active engagement with case studies and group discussions. Finally, we will work with participants to outline and develop action plans to apply design thinking concepts to their work. Participants will leave the webcast with a plan for implementing change at their institution using design thinking principles.

Learning Outcomes

  • Describe the five components of design thinking methodology
  • Evaluate how design thinking methodology can be utilized in libraries to effect change
  • Implement an action plan for utilizing design thinking methods to solve a problem in their home library

Who Should Attend

Mid-career library professionals interested in change management and leadership


Pricing is listed to the right on this page. To register, use the register button to checkout. You can register a group by specifying the number of people who will be accessing the webcast during checkout. If you are an ACRL member, you can purchase seats for yourself and your colleagues at the ACRL discount rate.

Number of SeatsDiscount
10+If you are registering 10 or more individuals for a webcast, please email for special discounted pricing. 

Tech Requirements

ACRL Webinars are held in Zoom. Speakers or a headset for listening to the presentation are required. You may interact with the presenter and ask questions through text-based chat. Closed captioning is available in the Zoom platform. The webinar will be recorded and the link to the recording shared with registrants shortly after the live event. 


If you have a question or need to make arrangements for special assistance or additional accessibility, please contact Margot Conahan (