Fostering a Sustainable Culture of Assessment

This is part 4 of the Core Forum Webinar Series on Leadership & Management, a four-part webinar series that highlights a variety of topics including diversity, equity, and inclusion (DEI), strategies for addressing certain staff issues, peer mentoring and midcareer development, and how to establish a culture of sustainable assessment. Originally part of the cancelled Core Forum, the presentations are geared toward library workers in leadership and management positions. Core members and non-members are welcome to attend.

Description: Establishing a culture of assessment means embedding an assessment component into every library operation. This process is crucial for providing responsive, high-quality library services. This presentation will share our journey crafting and deploying an assessment framework across library initiatives during the global pandemic. We will highlight a few examples to show how the process helped us create adapted services and make timely adjustments on to decisions throughout the pandemic period. We will address how we responded to resistance, generated buy-in, and empowered library staff to act using the framework to establish a sustainable culture of assessment.

Learning Outcomes: 

By the end of this webinar, attendees will:

  • gain solid understanding the operational definition and purpose of “a culture of sustainable assessment”;
  • understand a conceptual model for an assessment framework; and
  • be able to adapt the principles, practices, and methodologies for building a feasible assessment framework.

Who Should Attend: Anyone with an interest in the topic can benefit from this session and is welcome to participate.


Abby Annala has a Master’s in Library and Information Science from Dominican University and an MBA from Loyola University Chicago. Formerly a marketing coordinator at a public library, she currently serves as the librarian for the Quinlan School of Business and the Assessment Librarian at Loyola University Chicago. She has been working at Loyola for almost 9 years. In addition to traditional subject specialist and assessment work, Abby has a background in organizational development, strategic planning, and process improvement.

Hong Ma is the Head of Library Systems at Loyola University Chicago and assumed a new role as the Interim Associate Dean for User Service in January 2021 to oversee the work of the library’s Access Services, the Information Commons, and the Assessment Librarian. She played essential roles in LITA (Library Information Technology Association) and serves on the Core Board as Director-at-Large. She services as Steering Committee member of ELUNA (Ex Libris Users of North America). She also has been active in ER&L (Electronic Resources and Libraries), CNI (Coalition for Networked Information) and Educause community. She is a regular writer and speaker on implementing technologies in user-centered library services. Her research interests focus on developing value stream driven technology framework and processes to enhance library services.

How do I purchase an individual webinar registration?

Pricing is listed to the right on this page. To register, use the register button to checkout.

How do I purchase group registration?

You can register a group for an event by specifying the number of people who will be accessing the event during checkout. We offer discounts for webinars* depending on the number of registrations you specify in checkout:

If you are interested in purchasing a group registration for this series, please contact Tom Ferren, Core Program Officer, at

Tech Requirements:

Core Webinars are held in Zoom. Speakers or a headset for listening to the presentation are required. You may interact with the presenter and ask questions through text-based chat. Closed captioning is available in the Zoom platform. The webcast will be recorded and the link to the recording shared with registrants shortly after the live event. 


If you have a question or need to make arrangements for special assistance or additional accessibility, please contact Tom Ferren (