Tips and Tricks for Difficult Conversations
This is part 2 of the Core Forum Webinar Series on Leadership & Management, a four-part webinar series that highlights a variety of topics including diversity, equity, and inclusion (DEI), strategies for addressing certain staff issues, peer mentoring and midcareer development, and how to establish a culture of sustainable assessment. Originally part of the cancelled Core Forum, the presentations are geared toward library workers in leadership and management positions. Core members and non-members are welcome to attend.
Description: Addressing performance or behavior problems can be stressful for both parties, and how managers approach these meetings can positively or negatively affect their outcomes. Learn how to have difficult conversations with your staff members, covering everything from interpersonal issues to termination discussions. Discover strategies for making these meetings more productive, how to follow up and ensure continual progress, how to encourage regular open communication with your direct reports, and why addressing issues is necessary for the success of your entire department.
At the end of this webinar, attendees will be able to:
- learn strategies that improve the outcomes of difficult conversations with their staff, covering everything from interpersonal issues all the way to furlough and termination discussions;
- become more confident in initiating difficult conversations, directly addressing issues in their departments, and creating open channels of communication with their employees; and
- learn why having difficult conversations and addressing problems as they arise is necessary for the health and success of their departments.
Who Should Attend: The tips will be general enough to apply to a variety of management situations, so everyone should be able to connect what they learn in this presentation to their own experiences.
Diana Price has been working in libraries for over 15 years and is currently the Central Library Manager for Alexandria Library. In her free time, she enjoys knitting, dance, and indoor gardening.
Kevin Osborne, Library Director, Waynesboro Public Library, is an elementary media specialist turned public library manager who ended up a director.
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All webinars are recorded and the one-time fee includes unlimited access to the webinar recording. All registered attendees will receive the link to the recorded session so if you are unable to attend the webinar at the time it is presented, you will have the opportunity to listen to the recording at your convenience.
All registered attendees will receive the link to the recorded session so if you are unable to attend the webinar at the time it is presented, you will have the opportunity to listen to the recording at your convenience.
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