Tips and Tricks for Difficult Conversations

This is part 2 of the Core Forum Webinar Series on Leadership & Management, a four-part webinar series that highlights a variety of topics including diversity, equity, and inclusion (DEI), strategies for addressing certain staff issues, peer mentoring and midcareer development, and how to establish a culture of sustainable assessment. Originally part of the cancelled Core Forum, the presentations are geared toward library workers in leadership and management positions. Core members and non-members are welcome to attend.

Description: Addressing performance or behavior problems can be stressful for both parties, and how managers approach these meetings can positively or negatively affect their outcomes. Learn how to have difficult conversations with your staff members, covering everything from interpersonal issues to termination discussions. Discover strategies for making these meetings more productive, how to follow up and ensure continual progress, how to encourage regular open communication with your direct reports, and why addressing issues is necessary for the success of your entire department.

Learning Outcomes: 

At the end of this webinar, attendees will be able to:

  • learn strategies that improve the outcomes of difficult conversations with their staff, covering everything from interpersonal issues all the way to furlough and termination discussions;
  • become more confident in initiating difficult conversations, directly addressing issues in their departments, and creating open channels of communication with their employees; and
  • learn why having difficult conversations and addressing problems as they arise is necessary for the health and success of their departments.

Who Should Attend: The tips will be general enough to apply to a variety of management situations, so everyone should be able to connect what they learn in this presentation to their own experiences.

Presenters:

Diana Price has been working in libraries for over 15 years and is currently the Central Library Manager for Alexandria Library. In her free time, she enjoys knitting, dance, and indoor gardening.

Kevin Osborne, Library Director, Waynesboro Public Library, is an elementary media specialist turned public library manager who ended up a director.

How do I purchase an individual webinar registration?

Pricing is listed to the right on this page. To register, use the register button to checkout.

How do I purchase group registration?

You can register a group for an event by specifying the number of people who will be accessing the event during checkout. We offer discounts for webinars* depending on the number of registrations you specify in checkout.

Can’t attend the live event? No problem! Register and you will receive a link to the recorded session for later viewing at your convenience.

All webinars are recorded and the one-time fee includes unlimited access to the webinar recording. All registered attendees will receive the link to the recorded session so if you are unable to attend the webinar at the time it is presented, you will have the opportunity to listen to the recording at your convenience.

All registered attendees will receive the link to the recorded session so if you are unable to attend the webinar at the time it is presented, you will have the opportunity to listen to the recording at your convenience.

Core Code of Conduct

Please review the Statement of Conduct before registering.

Tech Requirements

Core Webinars are held in Zoom. Speakers or a headset for listening to the presentation are required. You may interact with the presenter and ask questions through text-based chat. Closed captioning is available in the Zoom platform. The webcast will be recorded and the link to the recording shared with registrants shortly after the live event. 

Contact

If you have a question or need to make arrangements for special assistance or additional accessibility, please contact Tom Ferren (tferren@ala.org